FAQ

We've gathered some of the most common questions about tickets, orders, and more.

If you don't find what you're looking for, please feel free to reach out to our customer support team for assistance.

How can I buy lift tickets online?

To charge an existing keycard you need the number on your keycard. If you don`t have a keycard buy it online and pick it up at the ticket office

You simply log in and pay with your credit card. Next time you buy you also avoid to register you personal data, keycard numbers and your creditcard data

HOW CAN I BUY LIFT TICKETS ONLINE?


To purchase a ticket online, you need to register in our online shop. Your information will be saved so that you don’t have to enter it again for future bookings.

The process is very simple: register, select the tickets you want to buy, and you will then receive a confirmation email at the address you provided.

Simply scan the QR code from this email at the ticket machines at the base stations in Reschen or St. Valentin a.d.H. – and your ticket will be issued immediately.

RECEIPT AND CONFIRMATION

The system automatically sends a booking confirmation to the email address you used during registration. The confirmation contains details for each ticket you purchased.

If you did not provide Keycard serial numbers when booking, you can collect your tickets at the ticket machines at the Reschen or St. Valentin a.d.H. valley stations using the QR code from the confirmation email.

Keycards can be purchased on-site at the ticket counter for €2. They can also be used for future bookings.

Pedestrian tickets are only available at the ticket counter.

CAN I GET A REFUND?

The skipass is only refunded in case of ski accidents from the day presented at the cash desk. A doctor’s certificate issued by a doctor or the hospital the injured person has been taken to is necessary. The doctor’s certificate must state that the owner of the skipass can no longer ski as a result of the injury. The application for reimbursement must be submitted no later than 15 days after the accident. Later on, no refund is possible.

Accompanying people or family members have no right to refunding.
The amount to be refunded depends on the days already used.
No refunding is possible for hourly passes, half-day and day passes.
In the summer season, refunds are not provided.

WHAT ABOUT KIDS?

Children till age-group 2020 and accompanied by parents are free!

DO I HAVE TO CHOOSE A SPECIFIC DATE?

The skipass you purchased is valid for the period you purchased.

Where do i find the chip/keycard number?

The number of your chip/keycard is printed on the plastic card

I forgot my keycard at home

Please go to the ticketoffice and they will help you.

HOW CAN I GET A KEY CARD?

The Keycard should be placed in your left pocket.

Do I have to choose a specific date?

The skipass you purchased is valid for the period you purchased.

Do I have to go to the ticketoffice first?

If you reloaded a Keycard/chipcard you cand go directly to the slopes, unless the product you bought requires other information.

If you did not have Keycard and ordered this online, you'll need to go to the ticketoffice to pick this up.

 

  • Information
  • Ticket prices
  • Opening hours
  • FAQ