FAQ

How can I buy lift tickets online?

To charge an existing keycard you need the number on your keycard. If you don`t have a keycard buy it online and pick it up at the ticket office

You simply log in and pay with your credit card. Next time you buy you also avoid to register you personal data, keycard numbers and your creditcard data

HOW CAN I BUY LIFT TICKETS ONLINE?

The online purchase is very easy. You have to login on the portal, choose the type of ticket to buy, and then go to our cash desk at the valley station Piz-Schöneben or at the valley station Haideralm with the confirmation email or the QR code on your smartphone. There you will receive your ski pass.

Next time you want to make other purchases, you can avoid registering your personal data again: the system will store them and allow a faster and easier procedure.
In any case the system will send you a receipt email.

RECEIPT AND CONFIRMATION

The system will automatically send a confirmation of the booking to the e-mail address you used during registration. The confirmation contains information about each ticket you have purchased.

If you did not provide keycard serial numbers when booking, you can use the QR code of the confirmation message to collect your tickets from the ticket offices. Keycards can be purchased for €2 at the cash desk on site. These can then also be used for future bookings.

If you have purchased single rides (ascent, ascent and descent), you can use the QR code of the confirmation message to pick up your tickets at the lift ticket offices.

CAN I GET A REFUND?

The skipass is only refunded in case of ski accidents from the day presented at the cash desk. A doctor’s certificate issued by a doctor or the hospital the injured person has been taken to is necessary. The doctor’s certificate must state that the owner of the skipass can no longer ski as a result of the injury. The application for reimbursement must be submitted no later than 15 days after the accident. Later on, no refund is possible.

Accompanying people or family members have no right to refunding.
The amount to be refunded depends on the days already used.
No refunding is possible for hourly passes, half-day and day passes.
In the summer season, refunds are not provided.

WHAT ABOUT KIDS?

Children till age-group 2019 and accompanied by parents are free!

DO I HAVE TO CHOOSE A SPECIFIC DATE?

The skipass you purchased is valid for the period you purchased.

Where do i find the chip/keycard number?

The number of your chip/keycard is printed on the plastic card

I forgot my keycard at home

Please go to the ticketoffice and they will help you.

HOW CAN I GET A KEY CARD?

The Keycard should be placed in your left pocket.

Do I have to choose a specific date?

The skipass you purchased is valid for the period you purchased.

Do I have to go to the ticketoffice first?

If you reloaded a Keycard/chipcard you cand go directly to the slopes, unless the product you bought requires other information.

If you did not have Keycard and ordered this online, you'll need to go to the ticketoffice to pick this up.